Privacy statement

This privacy statement was last updated on December 8, 2018 and applies to citizens of the European Union, the United States, and anyone using our website.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.drums-alive.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1 Data we may collect and retain

While you visit our site, we’ll track:

  • Products you’ve viewed–we’ll use this to, for example, show you products you’ve recently viewed, or similar products you might be interested in;
  • Location, IP address, visitor behavior, social media accounts, and browser type–we’ll use this for purposes like estimating taxes and shipping;
  • Shipping address–we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process payments and prevent fraud;
  • Set up your account for our store;
  • Comply with any legal obligations we have, such as calculating taxes;
  • Improve our store offerings;
  • Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven (7) years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

2 Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

3 Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. We only share this data with processors that are necessary for the performance of our my services. It concerns the following party or parties:

Name: PayPal

Country: USA

Purpose: Payments.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. PLEASE NOTE: We DO NOT store your payment information (e.g. credit card information, debit card information, checking account information) on our website (www.drums-alive.com).


Name: Mimeo

Country: USA

Purpose: Order fulfillment.

Data: Customer name, ship-to address, email, phone number, and the type of products ordered by the customer.


Name: West Music

Country: USA

Purpose: Order fulfillment.

Data: Customer name, ship-to address, email, phone number, and the type of products ordered by the customer.


Name: Really Simple SSL

Purpose: Data processing and data protection.

Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on our website. You can find Really Simpls SSL’s  privacy policy here.


Name: Akismet

Purpose: Data processing and data protection.

Akismet, an anti-spam service, collects information about our visitors who comment on our website. The information we collect typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). You can find Akismet’s privacy policy here.

4 Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Statement.

5 Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6 Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7 Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8 Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9 Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have (significant) consequences for individuals. These are decisions taken by computer programmes/programs or systems without human intervention.

10 Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

11 Contact details

DRUMS ALIVE

PO BOX 11546

HONOLULU, HAWAII 96828

UNITED STATES

Website: https://www.drums-alive.com

Email: karen@drums-alive.com

Hi Drums Alivers! You may have noticed that our shop page looks a little different. We've proud to announce our partnership with West Music and we've moved our Drums Alive products from our website over to our fantastic partners at West Music! Go to www.westmusic.com/drums-alive to purchase Drums Alive CDs, DVDs, clothing and equipment all in one place! Dismiss